At CM Spirit Gifts, many of our products are handmade with care. Because of the handmade nature of our products, small variations or minor imperfections may occur. These unique characteristics are part of what makes each handmade item special and are not necessarily considered defects.
Returns & Refunds
Because our products are handmade and prepared with care, returns and refunds are considered on a case-by-case basis.
If you are unhappy with your purchase or believe there is an issue with your order, please contact us within 7 days of receiving your order. Please include your order number and a description of the issue. Photos may be requested to help us determine the best way to assist you.
Submitting a request does not automatically guarantee that a return or refund will be approved. Each request will be reviewed individually.
If a return is approved, the item must be returned in its original, unused condition. Return shipping costs may be the responsibility of the customer unless the item arrived damaged or there was an error with the order.
Refunds, when approved, will be issued to the original payment method. Please allow your payment provider's processing time for the refund to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of receiving your order. Please include your order number and photos of the item and packaging so we can review the issue and determine an appropriate resolution.
Questions
If you have questions about our Returns & Refunds Policy or need assistance with an order, please contact us through our Contact page.